Privacy Policy
This Privacy Policy explains how FlowIQ Systems collects, uses, stores, and protects personal information when you visit our website, contact us, or enquire about our services.
1. Who we are
FlowIQ Systems provides lead conversion and automation services for service businesses. For the purposes of UK data protection law, FlowIQ Systems is the data controller for the personal information described in this policy unless stated otherwise.
2. The information we collect
We may collect and process the following categories of personal information:
- contact details such as your name, business name, email address, telephone number, and job title;
- enquiry and booking information you provide through forms, email, or scheduling tools;
- communications between you and FlowIQ Systems;
- website usage information such as pages visited, device data, browser type, and approximate location data collected through standard analytics tools; and
- any other information you choose to share when discussing our services.
3. How we collect your information
We collect personal information directly from you when you:
- submit an enquiry through our website;
- book a demo or request information;
- contact us by email, phone, or social media; or
- interact with our website through cookies or analytics technologies.
4. How we use your information
We use personal information to:
- respond to enquiries and provide requested information;
- book and manage demos, calls, and client discussions;
- deliver and improve our services;
- send relevant follow-up communications about our services;
- maintain website security, performance, and analytics; and
- comply with legal, accounting, or regulatory obligations.
5. Lawful bases for processing
Under UK data protection law, we rely on one or more of the following lawful bases:
- legitimate interests to respond to business enquiries, market our services responsibly, and improve our website and service delivery;
- contract where processing is necessary to take steps before entering into a contract or to provide agreed services; and
- legal obligation where we need to retain records or share information to comply with the law.
6. Sharing your information
We may share personal information with trusted service providers who support website hosting, email, scheduling, analytics, or business operations. We only share information where necessary and expect those providers to handle it securely and lawfully.
We may also disclose information where required to comply with a legal obligation or to protect our legal rights.
7. International transfers
Some service providers may process personal information outside the UK. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place, such as contracts or transfer mechanisms recognised under UK data protection law.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes set out in this policy, including to respond to enquiries, manage business records, and meet legal, tax, or accounting requirements.
9. Your rights
Under UK data protection law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of your information in certain circumstances;
- object to or restrict certain types of processing;
- request transfer of your information where applicable; and
- withdraw consent where processing is based on consent.
To exercise any of these rights, please email hello@flow-iq-systems.com.
10. Cookies and analytics
Our website may use cookies or similar technologies to support functionality, measure website usage, and improve performance. If you introduce non-essential cookies, you should make sure your cookie practices and consent tools reflect how those cookies are used.
11. Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no system or online transmission can be guaranteed completely secure.
12. Complaints
If you have a concern about how we use your personal information, please contact us first and we will try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.